No real company should ever ask you to read your verification code to them over the telephone - especially if they called you. Q: Will my employees or students get to use password autofill in Authenticator app? If you tried all of these steps and are still having issues, we recommend sending your log files for diagnostics. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. The end users try to fix the issue themselves and will remove their accounts from the app and try to reenroll by going to myapps.microsoft.com and restarting the setup process. It can also be used to sign in to apps and websites that support Microsoft Authenticator. WhatdoIdo? I did turn off "Smart Touch" which is a transparent soft button that floats across phone to switch from one open app to another. Tap the Contoso account tile. A: Here's the full list of permissions that might be asked for, and how they're used by the app. Therefore, having the phone and approving the request meets the criteria for the second step of verification. If you're having trouble getting your verification code for your personal Microsoft account, see the Troubleshooting verification codeissuessection of the "Microsoft account security info & verification codes"article. Microsoft Account unfortunately has been removed from Google play store. Tryto re-enable faceID or fingerprint in the device settings andrestartthe device. Always allow (recommended): While youre still accessing the protected resource, for the next 24 hours, your location will be shared silently once per hour from the device, so you will not need to get out your phone and manually approve each hour. Full network access. Push is available on all major mobile platforms, including iOS, Android, Fire OS, Windows, and BlackBerry. You don't need Microsoft Account. It said that I was supposed to go to MS Authenticator, to authenticate my login to my . Additionally, because the app stops running as soon as you close it, it won't drain your battery. Microsoft on Tuesday said it's planning to take on one of the biggest advantages Apple products have, introducing new interoperability features to make its Windows 11 software for PCs talk to iPhones in order to display notifications, send messages, and make and receive calls. May 31, 2022 . The thing you have is your phone (set up with Authenticator and registered as a two-step verification proof.) If youre concerned about whats actually backed up, its pretty straightforward. It was in the way more than I used it so I turned it off. When you purchase through our links we may earn a commission. Tap the account you want to remove, and then tap Remove Account.. 01:53 AM but the amazing thing is they can reach other web-pages like google or Yahoo. My phone have been stolen, I had work account logged in there. That's because device registration can happen in other locations outside of Authenticator, such as in Android account settings or in the Company Portal app. Regards, Walter Q: Do notifications work for non-Microsoft accounts? https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. A: Sites that request your Verified ID will show up in the usage history in the details of your Verified ID card. If you tried all of these steps and are still having issues, you must check the mobile log files for diagnostics. We also ensure we check the sanity of data being synced over network using cryptographic hashed functions (specifically, hash-based message authentication code). Q: My one-time passcodes are not working. Doing a new MFA registration in the authenticator app (showing the AR code) is only possible when you can access account.microsoft.com and log in using MFA - if you can't the dialogue usually also shows an option reset MFA, then you have to enter additional information to verify your identity. My phone have been stolen, I had work account logged in there. Shop your favorite products and well find the best deal with a single click. A: Try using the QR code capture feature directly in MicrosoftAuthenticator. If you have an Android device, the ID.me Authenticator app is the best option. spa diskmedel skillnad / microsoft authenticator not sending notifications new phone. You should also open all your 2FA accounts and see if your old phone is still shown as a valid authentication device; if it is, remove it. I had to white-list "Company Portal" application in the battery settings (both Android settings & DuraSpeed application settings, that comes with my version of Android by default). Open the app, go toapps top-level menu, and then select Send feedback. you may get a pop up to add a Personal Microsoft account click on ok. you dont actually have to add an account though. After that, starting Company Portal application again, Authenticator started to work as expected. If you are still not able to add your account, please reach out to your admin. The problems should be divided into different parts: It's better to use more than one authentication method and you can use the additional one with the phone call and it allows you to re-enroll. Microsoft is also providing Outlook with a similar service. There is no help available anywhere, and there seems to be no way to "reset" this security information. 3.If you don't use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. There is no other method that I can possibly proceed with. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. I guess i've never noticed this as the notifications have just stopped working recently. Also it might show options to use another email address or phone number. A: In order to use the Microsoft Authenticator App on Android for your work or school account, push notifications for the app must be enabled and Google Play Services and the Google Play Store must be downloaded and enabled. On thePasswordstab inside the app, selectSign in with Microsoftand sign in usingyour Microsoft account. 2023 CNET, a Red Ventures company. I have had multiple scenarios this week where the Microsoft Authenticator app has stopped displaying the approve/deny message. These modes can prevent apps from sending notifications. A: You don't have to unlock your device to approve verification requests because all you need to prove is that you have your phone with you. What should I do? However, I now get three notification sounds after approving the request. Q: Why is my account tile gray and inactive? Since they have removed their account from the application they can not authenticate to the portal. Fortunately, Microsoft Authenticator provides a backup and recovery option. A: This is a known issue on iOS 13+. I also cannot find a code to enter on my laptop from the app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. A: This most-likely happens because your sign-in and your mail app are occurring across two different apps, causing the initial background sign-in process to stop working and to fail. Verified IDs are secure trusted credentials that can be used by websites and organizations to make account setup simpler and safer. If you want to completely uninstall the app, you need to first unregister the app in the app settings. What can I do? In such case we would suggest you to uninstall and reinstall the app once and check. You can choose whether you would like a vibration whenever you receive a notification to verify your identity. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. change it to mobile connection to see if it is working3. You can turn App Lock on or off on the Authenticator Settings page. Restart the device and try again.2. Caution:A common trick of attackers is to contact you via text or phone pretending to be your bank, IT support, or other service provider and saying they need you to read them the code from your authenticator app to verify your identity on the call. Open APP and check for notifications. Googles online services are available with push notification authentication. Check that your phone is not running any malware likearootkit for example. The app notification issue appear on iOS and Android? A: When you open Authenticator, you'll see your added accounts as tiles. What might be the issue? Find out more about the Microsoft MVP Award Program. Usually,you'll use your device's camera to capture a QR code on the site to geta new Verified ID, or a verification of an ID already on your device. What Is a PEM File and How Do You Use It? Then, when you go back to the application or service you were signing into, the service is still waiting for approval from the app. A: We're always working on new features, bug fixes, and performance improvements. Do you try to delete accounts on Microsoft View network connections. Youll need to share your location once every hour to ensure you are still within a country where you are allowed to access the resource. A:SelecttheI cant see numberoptiononthenotificationsoyoucanseethesign-inscreenandthenumberyouneedtoselect. To open the app, you must enter your username and password. Try change the network to see if the result is different? 3.If you dont use the latest version APP, try to install latest version APP and re-add your Microsoft accounts. Strong authentication is needed by Authenticator app: Signing into Authenticator requires a second step. Not sure why but much less of a problem than not receiving the request. Check if your devices get notifications when the app is open or closed. Yes No SH Sharon515 Replied on March 1, 2022 Report abuse In reply to JoseBeltre's post on January 3, 2022 To switch your personal account over to notifications, you'll have to re-register your device with the account. A: Make sure the date and time on your device are correct and are being automatically synced. Use the faceID or fingerprintto unlock the device after restart, then try to re-enable passwordless for the account in Microsoft Authenticator. Then, select Add method in the Security info pane. The accounts that were backed up from your old phone will be transferred to your new phone. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. The new feature, which Microsoft is calling Phone Link for iOS, will connect an iPhone and Windows 11 computer by Bluetooth radio, allowing "basic" support for calls, messages and app notifications. Q: I can'tadd my work or school account to Microsoft Authenticator and I am receiving the following error:We could not complete the sign-in at this time. Unfortunately I uninstalled old Microsoft Account app (that was perfectly working and where I always received the notifications) when I upgraded to MS Authenticator. The problem persists. I don't know what to do, since I already removed all devices, reset all account-connected devices, reinstalled theMicrosoft Authenticator multiple times with no success. This setting can be turned on or off at any time. The battery optimization setting for the Android app is set to Not optimized. Notifications can be sent all the time. Note that 2FA is designed to make it extremely hard to access an account unless you have the 2FA code. Hi everyone. Your account and usernames, verification code, and various metadata, such as the time at which the backup was created, will all be included. For more information about these activity notifications, seeWhat happens if there's an unusual sign-in to your account. I did change my tone for notifications so I knew it was "special". Cloud and network security: Your passwords on the cloud are encrypted and decrypted only when they reach your device. Deny and dont ask again: If you select this option, youll be blocked from accessing the resource. 01:13 PM For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. The one exception to this restriction is when your employee or student adds their work or school account into Microsoft cloud-based two-step verification as anexternal or third-party account. Jul 24 2020 There is both a setting on if a notification will be send or if the 6-digit code should be used (given the admin of the tenant did not disable certain methods) and an option to change the phone number. These logs can contain personal data such as email addresses, server addresses, or IP addresses. Passwords are only decrypted when user wants to, that is, during autofill or when user wants to see the password, both of which require biometric or PIN. - last edited on 8 digit one-time passwords are for personal Microsoft accounts, not work accounts, so you confirmed that your issue is not reg. We strongly recommend that you use an alternate authentication method to avoid being locked out of your accounts. Don't give them the code - they're trying to break into your account and are stuck at the verification prompt. All of this could be fixed with a one time bypass for cloud! The scenario happens when you are trying to sign into an application or service, and you are notified by the iOS Authenticator app and approve. Control vibration. On iOS, underSettings, selectHow to turn on Autofillin the Autofill settings section to learn how to set Authenticator as the default autofill provider. Setting up a phone number to receivephone calls to verify their identity. You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. My MS Authenticator app does not show any 6 digit one-time-tokens. A: The Authenticator app now securely stores and auto-fills passwords on apps and websites you visit on your phone. When users visit a site or an app, Authenticator will offer to save the password for that site or app, and password is saved only when user chooses to. Q: I'm using the verification codes in the app, but how do I switch to the push notifications? A: If Autofill is not available for you in Authenticator, it might be because autofill has not yet been allowed for your organization or account type. Can you get notifications from other apps? Only someone with access to your phone should be able to get your verification code. This permission is required for sending notifications to verify your identity. if yes it may affect your user behavior. @Eli Shlomo, for the benefit of other readers: My approval notifications was not working on Android 9.0, because "Company Portal" application was being shut down by my phone battery optimization app, in the background. For example, say you set up 2FA on the Gmail account abc@gmail.com in Authenticator on your new phone. You might need to talk to your service provider to help with the Android or Apple notifications channel. For me it was not required to remove settings or the whole app to solve it. Yesterday I purchased a new Samsung phone, I performed the Smart Switch to move everything off my old Samsung phone to my new Samsung phone. Most accounts provide backup codes you can use if youve lost or damaged your phone. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Backup and recover account credentials with Authenticator, Add your work or school account to the Microsoft Authenticator app, What happens if there's an unusual sign-in to your account, Where can we contact you with non-critical account alerts. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. Make sure you stay updated with the latestAndroidandiOS version for the best authentication experience. Users will be notified when new uploads, events, and other important updates are added from the channels they subscribe to. - edited Microsoft said that, as part of its Windows 11 update Tuesday, it'll introduce new features for Android users too, including the ability to activate a Samsung phone's personal hotspot from the computer. If you want to be certain that your account is always secure, you should use the Authenticator app. Once i did that, I now get the notifications again. On a side note, can you describe how you were able to define authentication methods per conditional policy? Notifications can be sent from any number of channels or in-band or out-of-band. Authenticator app isn't receiving notifications to Technical Presales and Deployment Services team, Microsoft account security info & verification codes. 05:33 AM Follow the Android prompts to grant that permission. When I go back to the iOS app, I get stuck. Location. The Different Types Of Social Media Aggregators And What They Offer, Why Blue Is The Best Color For Social Media Sites. Sorry for the late reply -- can you go into the phone's settings and look for the app settings for Microsoft Authenticator (or just Authenticator) and make sure that notifications are enabled there? Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. Adetailed explanation of the backup and storage process is available if you want to dive a little deeper. Don't set up any accounts using Microsoft Authenticator until after you've used the Recovery tool because it will overwrite matching site accounts. If you have any other questions about Microsoft Authenticator APP, welcome to post back here. If the date and time is wrong, or out of sync, the code won't work. The software giant kicks off public testing for its Phone Link software. "This builds on our continued efforts to bring you closer to what's more important," Panos Panay, Microsoft's chief product officer, said in a blog post announcing the feature. Now I have new phone and after installing I am trying to log in and it requests approval of a notification that never arrives, I also cannot log in on any other app like Teams, Outlook, etc because it requires as well approval of notification from Authenticator, that doesn't pop up either. Keep only while using: While youre still accessing the protected resource, every hour, youll need to pull out your device and manually approve the request. More information about adding a work or school account to Microsoft Authenticator can be found at Add your work or school account to the Microsoft Authenticator app. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40, --please don't forget to upvote and Accept as answer if the reply is helpful--. I have an issue with MFA, my customers are setup to use Microsoft Authentication Mobile App, all of them have chosen to authenticate through the OATH token, they have been connecting successfully, but this week most of them are receiving this error "Unable to reach the server, please verify internet connectivity", the MFA server is up and running! A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation. Make sure the device is registered. Join 425,000 subscribers and get a daily digest of news, geek trivia, and our feature articles. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. Exact same problem here. We turned off the ability to receive texts/calls and are forcing the Authenticator app. You can use this feature on a device where your work or school account isnt added. Then sign on with recovery account to do the restore. A: No. Try to remove the account in Authenticator and try again to see if there's any different. You still use your password to access credentials to share with another organization. Password autofill won't sync work or school account password for your users. If you still have trouble, check these settings: Make sure the device requires a PIN or biometric to unlock. A: The Authenticator app collects your GPS information to determine what country you are located in. What can I do?