I hope you all get those coveted confirmation emails! 10 Sep 2014 5:46PMLike 0. Edit 5 - Confirmation received at 18:16. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. Gotta wait til Monday now, I guess. Edit 3 - Confirmation emails started rolling out from around 9pm last night (Monday night). Still need help? I do have a order number and the 5 deposit but no email. They said yes. Hopefully you should all get your confirmations soon! I know there are other retailers whose systems had orders cancelled automatically for customers who had pre-ordered but currys is not one of them all our PS5 Pre-Orders are guaranteed. If your order is past the stated processing time, contact our Help team and we can confirm the ship date for your order or see why your order is delayed. Were still in the dark and Currys now seem to be blaming the delay on an issue on Sonys end. While we aren't able to resend your email confirmation, you may check your Order Status or contact our Help team with your name and email address used to place the order and we can confirm the order for you. I have good news! Spoke to an agent on webchat today, and pinned him down when any vague language was used. Asked again about if they have enough preorders to meet the demand and if Im guaranteed a console with my PRE number and with the money that has now been taken out of my account. Edit - Been talking to knowhow on Twitter today (Sunday). Press J to jump to the feed. Panic over lads! The orders will be sent out when we receive the stock from Sony and that will be a few days before the Sony is officially launched in the shops which will be in the beginning of November. Just got my email at 21:43,order confirmed and will email again 28 days before for full payment. I asked if its true that they sold more preorders than they have access to and they said they hadnt been given any information on a preorder shortage and then gave me a number to call. But I still havent received anything.. Just wondering if anyones heard anything, I still havent received any form of email from Currys, PRE number in the low 4000s. Youre in. Nothing more to do now but keep on waiting. Yh same, still no email here either. Each time you order, you'll receive an order confirmation email as soon as your order is placed. Before placing your order, if you have any questions relating to these Conditions please contact us by calling us on 0370 111 6565 or go to the mobile section of our currys retail stores. Lots of people have had theirs but plenty, myself included, are still waiting. Thanks lads, its been a pleasure. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. I pre ordered it too but only received an email saying sorry for the confirmation email delay and that will be sent within 48 hours. And if our digital assistant can't help, we'll connect you to someone who can. Edit 2 - Monday evening and, as far as I know, nobody has received any confirmation email. I do recommend keeping an eye on their Facebook page though. I received the lens today from Currys online, same driver who brought a parcel from Amazn. Just want to ask, I personally havent received my email yet and I preordered 8 hours ago. I still have my doubts but hopefully what they said is true. Please try again later. Again. I also asked that if I have my PRE code and theres a pending transaction in my account for the deposit, am I guaranteed to get the console. We should be getting an email in about 6 days time asking to pay the difference hopefully! Threadless Hi, i'm looking for a bit of advise with an order problem with Currys. There is absolutely no issue about you not receiving the PS5 you pre-ordered so please do not listen to those who have said this. I ordered a Fridge-Freezer on Black Friday from their website, which was due to be delivered on the 5th Dec. You won't be able to return store purchases online. Typically, it takes about 2 to 5 business days for your order to ship, but it may take longer during peak times, sales, and promos. No real answers. Hello As long as you have the Pre-Order reference you are guaranteed the product. Well email you 28 days before launch and remind you to pay the outstanding balance. If theres one silver lining, its that there are several instances across Twitter and Facebook of them saying that if you have a PRE number and the deposit has been taken, you are guaranteed a console. But seriously, thank you all, youve made the wait much more bearable. If you haven't received your shipping confirmation email, it is possible your order hasn't shipped yet. 2023. Hi mate, have you received an confirmation email yet? We wait. I spoke to webchat about 15 minutes ago and they reiterated what we know about the emails being delayed. Fingers crossed. I can't complain, wish Currys had emailed . Create an account to follow your favorite communities and start taking part in conversations. Some email providers may mark our emails as spam or completely block them. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Powered by Help Scout. This all coming through customers talking amongst themselves not hard to release a statement with one answer is it? Quote: I should update this thread. Missing Currys Order. Available 24/7, our Webchat is always on hand to help with your tech or order issues. Check the processing time for your order in the order confirmation email to determine when it should be sent out. Consider joining r/PlayStation for a "lighter" more community focused subreddit. They said they think theres a lot of scaremongering going around but as the preorders are being handled by a third party, they have no way of gaining further info about anyones order and advised to wait a little while longer for this email. Contact Us, Edit 4 - From what I can see, no confirmation emails were sent out yesterday (Tuesday). You'll also receive a shipping notification when the shipment(s) in your order is shipped. Press question mark to learn the rest of the keyboard shortcuts. Theyve said on Twitter that they expect the last of the confirmations to be sent out by end of play today. Be sure to check your spam folder for emails about your order and make sure to add Threadless to your safe list. Just wish we werent getting told different things all the time, PRE code is good, no it isnt, 48hrs, COB today, Monday. Bit of an update for you all. He was categorical - if you have a PRE code, you will get a confirmation email. You will then need to add that SKU (product) to your basket and enter your unique code in the 'Redeem an offer code' box at checkout. It will look a little something like this: If you haven't received any email updates about your order, it is likely the emails were marked as spam. Your hub for everything related to PS5 including news, games and discussion. Contact Us I payed with PayPal and received a confirmation email from PayPal, but didn't receive a confirmation email from Currys. This is getting quite annoying tbh I just want to know if weve secured one or not. Ive just come off the phone and theyve said that confirmation emails will be being sent out on Monday. Currys are now taking the piss was told yesterday if not by lunch you havent received email get in touch but now been told by end of day should receive it already been waiting 6 fucking days Christ whats so hard about copy and pasting the email to all recipients who ordered the console, So just to follow on from the top post on this article , its monday and i have yet to have a confirmation either, Money out of account, got a screenshot with my PR code but yeah no email confirmation. Thanks Mark. From the 2nd of October you should receive an email 28 days before launch with a unique reference code via email along with confirmation of the SKU (product) that you have pre-ordered. Note: Currys Retail store purchases must be returned in store. There was a problem submitting your feedback. Ill see you all back here when were waiting for those payment emails, lol. So. The timeframe for the remaining emails looks to be midday today so. The Reddit home for PlayStation 5. The comments on their were sold out post have been really helpful. Your console is now reserved.