Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. Studentuniverse Refund Policy Coupon Code can be found at this link. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. The name on the credit card can be different than the name of the traveler. We will advise you of the carrier operating each flight in your itinerary. You can still book with StudentUniverse. If you need information regarding visa and other travel document requirements for your trip please let us know. Travel for less and live for more with deals, contests and more. Please refer to your airlines policy for more details on when your credit has to be used by. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. If we, or the travel service provider identified on your ATOL certificate, are unable to arrange or provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). Have I signed up before? You must comply with local government regulations. Any booking you make will be with the relevant travel service provider and not StudentUniverse. If your booking (or part of it) is ATOL protected, we, or the travel service provider identified on your ATOL Certificate, will provide you with the booking service and arrange the travel services as listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We recommend you continue to watch your airlines specific policy and encourage you to reach out to them and ask them to extend the deadline if needed. And ICYMI, you dont have to be a student to book on StudentUniverse! At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. Student bookings are for verified students and academic staff of accredited universities and colleges of further education, and youth 16-25 years old only. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. We understand a lot of you have been asked to vacate your university or study abroad programs immediately. We advise travellers to retain sufficient local currency to meet these charges. When youre ready to use it, you can check flights on our website to have an idea of what you want. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. We recommend that you contact the airline or visit the airlines website to confirm your scheduled departure time 24 hours prior to your flight. You will need to have their legal name as it appears on their ID and their date of birth. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. StudentUniverse is not an insurance company. You authorise us to charge all amounts payable by you in relation to the services provided to the card designated by you. Sometimes airlines provide us with fares we cannot display online, even to our members. Travel documents cannot be transferred to another person to use. We are obliged to maintain a high standard of service to you by ABTAs Code of Conduct. To the extent of any inconsistency between a travel service providers terms and conditions and the terms and conditions set out herein, the travel service providers terms and conditions shall prevail, save to the extent that any provision in the travel service providers terms and conditions is deemed to be invalid or unenforceable. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Eligibility, Joining, and Website Information. StudentUniverse is not responsible for the loss of value of your ticket nor any decision by an airline to not provide you with a seat on a later flight. You can also update your email address to a more permanent one on your account any time. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). That page has the latest coupons, promo codes and deals etc. If any part of a payment is non-refundable, the merchant must declare this fact in a written No Refund or Cancellation Policy to that customer before the refund is processed. We cannot provide advice or recommendations on whether or not you should travel to a specific destination right now. Please let us know of any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Yes, and this depends on the airline's policy. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Search for the total number in your party and log in (or Sign up) as yourself. Log in (or join) to see if you are eligible. No date changes are permitted outside of your tickets validity period. However, some countries (Iceland, Greece, etc.) You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. Please check your airline's policy to see if you might be eligible for a refund. If your airline does appear to allow refunds, we recommend following up with us in 4-6 weeks to follow-up. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Travel credit is stored on your StudentUniverse account for future use. Well be with you within a few days. We accept no responsibility for any extra expenses that may arise, extra hotel taxes and fees, cancellations or freight charges from your bank or credit card company. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. For all online air bookings, full payment is required at the time of purchase. Check airline policy for official rules and know that you can always ask the airlines for a request to change the route. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. If you would like us to petition to the airline for a special request, we will advocate on your behalf. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. :). Change penalties will be listed underneath your itinerary under 'Change & Cancel.' StudentUniverse assumes no liability for the acts of the service provider in refusing service. If you have a flight booked for later in the year, your flight may or may not be eligible for a refund, depending on the airline. Some countries have reopened borders to international travelers, with guidelines or restrictions. All accommodation ratings are set by the relevant provider. All refunds will be delayed until the situation stabilises. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. After placing an order, you will receive an email from us with a StudentUniverse invoice number acknowledging that we have received your order. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Heres some answers to the top questions we are getting and information to help us help you faster. Some tickets also may have multiple airlines. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Other examples of minor changes include alteration of your flight departure time by less than 12 hours, changes to aircraft type and change of accommodation to a comparable or higher standard. This table is for informational purposes only. How much can I bring? Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). It is the responsibility solely of the hotel to deduct the discount upon your arrival. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. Travel insurance is recommended for all bookings. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. We believe that travel is essential to a modern education and that students return enlightened and inspired. Your help in finding any issue that our QA team missed would be greatly appreciated (and is usually rewarded). in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. Call us when youre ready to rebook and we can help you use credit. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. You can also update your email address to a more permanent one on your account any time. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. If your airline is offering refunds, we can advocate for a refund on your behalf. Yes! StudentUniverse AU has got you covered. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. Bottom Line. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . I have questions about baggage. If that happens, we will not pay any booking cancellation or other fees or any accommodation, travel or other costs you incur because you are denied boarding, are unable to travel as scheduled or are otherwise unable to use your booking. To ensure you are seated next to each other you can either contact us via email or chat with an agent. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Tuition and Fee Policies in the Event of Campus Closure. How much can I bring? Anyone can book with us, just not everyone will be able to get access to special discount student fares. Once you call, you can leave your number for a call back when we get to your place in line. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Federal law requires that we refer you to the Department of Transport disinfection website at http://airconsumer.dot.gov/spray.htm. There are also plenty of travel deals available to all young people (18-25 year-olds). Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Masks are now mandatory in airports, train stations and other ports of travel. If you would like to book a stopover for your flight, you will need to contact us directly to speak with an agent. As a student, I bought a ticket from the student universe website. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If youd like to check what your airline is offering, you can check out the airline policies directly. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. You are solely responsible for any such fees as well. If you don't see a credit that you think should be there, give us a call. Refund Policy. Advertised prices may be limited to travel within specified dates. You will need to input your traveling companions' details before entering your credit card information. Most of our deals are available to be purchased online. If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. This is very common, just make sure you have the card holder's permission! We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. To find the change rules for your flight ticket, look under the My Trips section of your account. A package arranged by us will be a StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). All orders are subject to acceptance by us acting on behalf of the provider. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. 5 months later I am still trying to get my $900 back from this scam. Write a Review. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. The credit is a one-time use, not like a gift card where you can use it for multiple things. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". In the rare situation where you have already been told that the airline has agreed to a refund, please note that it will be delayed. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. If a student does cancel prior to the start of university classes, 100% of tuition and fees will be refunded.. Withdrawal or cancellation occurs on the calendar day that the . This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at customer.relations@flightcentre.co.uk, or by post to Level 9, CI Tower, St Georges Square, High Street, New Malden, Surrey, KT3 4TE giving your booking reference and all other relevant information. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date).