Passionate about delivering compelling solutions on the Office 365/SharePoint platform. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! can you use VNC? Thank you so much for having rescued my life. WHY would you recommend doing so, when my question was about a specific problem with a specific application, i.e., Splashtop? At least that almost makes it possible to use the system. Thankfully the fix is a pretty simple one. 1. Disable hardware acceleration of the display adapter on the computer was WRONG, still is wrong, and always WILL BE WRONG as it relates to the SPECIFIC ISSUE that I posted, which was connecting with Splashtop (NOT Splashtop SOS) to the active RDP session. I even got suggested to get a new mouse. Using any of the others is IRRELEVANT to my issue with SPLASHTOP.Gregg, Mark,The "Windows only allows a single user login" response was the ONLY type of response I initially received ("Splashtop and RDP use the same ports, so this would force one user using a RDP/Splashtop to boot the other user off. Anyway, thanks to your excellent post I now have a pointer again! You should try it some time! Keep in mind that the only way someone could access your work computer is if 1) they have a user account within your organizations Splashtop account, and 2) the account administrator set their access permission to be able to access your computer. In most cases, it means that core functions are not working properly, or there is some other serious customer-impacting event underway. Sadly, 720px is the highest resolution currently supported by the driver. Most often, users will receive a black screen upon opening the app. If the session is inactive, remote printing features wont be present on the Splashtop dashboard. Your First noticed this behavior after logging in with splashtop. The file transfer function is invoked from within a session. Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. GUEST or HOST! Its been fun to see how much relief this tip has been bringing to clearly frustrated people! Generally, Splashtop should be fairly responsive with 1.5 - 2Mbps of uplink from the computer being remotely accessed. I agree, but there was NO value in the suggestion and THAT is what made it irrelevant to the specific Splashtop (not SOS) issue at hand. If I choose Console, the user gets kicked out as expected. To continue this discussion, please ask a new question. Looking into the proxy settings is advised when dealing with Splashtop connection issues on Macs regarding whether its running the business app and connecting to a remote computer, or a technician running the SOS client for remote access. or I've also had a blue remote screen, but can see the mouse moving. I also note the plethora of splash top users that have flooded this thread clambering over each other to help you. Silly me for thinking that all the Splashtop users I see here nearly every time someone asks about remote support would be silent on the issue.Again, look at my scenario of an Exchange problem and someone suggesting Kerio. So don't be like that when others are trying to give you a sounding board on a forum that, by anyones logic would be less use than the support department of the software you had an issue with. someone logs in with RDP remotely, the console session will get logged out, and Hope this helps someone else besides me, who likes the original white cursor scheme. I reinstalled the driver etc. And what are the pros and cons vs cloud based. Today, I even made two videos showing them, but I probably won't hear back for a couple of days.This image is the problem client's computer: if I click on choice 1, nothing happens, but it SHOULD connect to the live user's session without kicking out the user. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. Thanks a lot There were many other solutions on net, but yours was perfect. 3) After selecting language, press Shift + F10 to open Command Prompt. Solution 1: Turn off the auto-hide taskbar option Right-click the taskbar, choose Properties, and deselect Auto-hide the taskbar. As part of my job I do A LOT of manual editing of large XML config and CSS files directly on servers with Notepad++, and the disappearing cursor has plauged me for over a 2 years now! While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. This topic has been locked by an administrator and is no longer open for commenting. USEFUL. Turn ON the "Show offline computers" option in Settings. "Yes, LOGICALLY, they SHOULD know more, BUT as I noted in my second sentence, "They have COMPLETELY MISSED what I am telling them or have given me false information." Your ""Exchange isn't receiving emails" can you use kerio to see if that receives email? Unfortunately, this solution did not fix my Windows 10 mouse cursor issue while working remotely . My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. This is usually a temporary loading issue, which means all the user must do is open the recent applications menu on their mobile device. Whoopee! and our In this article, we've seen how to get set up with Splashtop SOS. Smugness, right back at you, except properly backed up this time.--------------"because it allows you to see if the PC is preventing you or splashtop isn't working as it is meant to"IS WRONG. Go back and read what I posted about the Exchange scenario. Mouse pointer does not change to resize or hyperlink when hovering over edges of windows or URLs etc. Operating system not responding. To start, press this key combination: CTRL+SHIFT+ESC If this opens Task Manager and that window is NOT flickering: The likely cause is Software Compatibility issue causing Explorer.exe to crash repeatedly. It was made automatically irrelevant BY YOU the second it mentioned something outside of the specific Splashtop issue and specific requested Splashtop test steps. "My response frustrated you because you were under the cosh" is incorrect. (LogOut/ Your solution OFFICIALLY ends the nightmare. Click here for a blog post on remote accessing and controlling Android devices with SOS. 2) Select your language preferences, and click Next. QED. Open the Splashtop Business Application on the local computer -> Click on the gears (settings) icon of the remote computer that's experiencing the issue -> A new window will open up -> Look towards the bottom and click "Restart Streamer" 0 Comment actions Please sign in to leave a comment. Had I asked "Can someone give me a good alternative while I work out a problem with Splashtop? You were WRONG. The purpose of this function is to prevent other people from accessing the connected host remote computer. Resizing the mouse pointer to 6 seems to bring it back temporarily but its HUGE. Its possible to use Splashtop and RDP together, but as you "), and they kept focusing on that point, which is what made me so angry. For example, you can set the right click to be the home button. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Because as I noted several times and proved with images, I already KNEW that Splashtop "isn't working as it is meant to" work on those computers (all 15, but two different models). By continuing to use this site, you agree to our cookie policy. For those utilizing a Windows 7 OS, users must install any additional printer drivers. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? It's NOT a matter of opinion; it is FACT that it is irrelevant to the specific situation.--------------. NO! Copyright 2023 Splashtop Inc. All rights reserved. Using kerio is a useful suggestion that may or may not guide someone to a fix depending on the issue at hand. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. See all Splashtop remote access and remote support solutions. Privacy Policy. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Users can then drag the monitor window to the second monitor on their home computer as well as expand each one to fill its respective screen. Reinstall Google Chrome. Splashtop's multi-monitor remote desktop feature allows you to view multiple monitors on one screen while controlling a remote computer. You can do this by disconnecting the mouse from the USB port and plugging it back in. You are wrong, pure and simple.Your ridiculous "Ahh so my suggestion was valid" comment is WRONGAGAIN!!! I wrote a blog post a while back about the disappearing mouse cursor in Visual Studio on virtual machines that Id connect to using remote desktop. Flashback: March 3, 1971: Magnavox Licenses Home Video Games (Read more HERE.) I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. I'm excited to be here, and hope to be able to contribute. Troubleshooting - Splashtop Business - Support Splashtop Business - Support Troubleshooting Troubleshooting Explore common questions and troubleshooting tips. Use the Invite Technicians button to invite additional technicians to your account. Change), You are commenting using your Facebook account. The difference between you and I here is that when they corrected me, I acknowledged it that I screwed up and didn't try to defend my unhelpful answers. To connect your mouse to your iPad or iPhone, follow the steps below: Select the AssistiveTouch toggle this will open a new menu, Select the AssistiveTouch toggle at the top to turn it on, In the same menu, select Pointing Devices, Set your Bluetooth mouse to pairing mode. Why the BIG DEAL you made out of it? Want to give it a try for yourself? On your iPad, click " Trust " when " Trust this computer " pops up. A quick way I find of getting the cursor back is to press CTRL-ALT-END when in the remote session (same as CTRL-ALT-DEL on the local machine), then pressing cancel to get back to the main desktop. Once the above steps are complete, the black screen issue should be solved. Splashtop recently released update versions. The instances when Splashtop extended display or remote printer is not working, or users have issues with dropped connections are abnormal and are mostly caused by network congestion or low bandwidth. In no time youll feel more in control of your computer when accessing it from an iPhone or iPad! THANK YOU for sharing. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. How to Use iPad as a Second Monitor In order for you to use your iPad as a second monitor, we will be using a paid app. Have your end-user go to the SOS app download link displayed in your Splashtop app (sos.splashtop.com or sos.splashtop.eu, depending on where your account is located) to download and run a small program or app and give you the 9 digit code. Have you installed the latest streamer and application? To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices If I try to help one of those RDP users via Splashtop, when I log into their RDP session via Splashtop's choice to connect to the active RDP session, it kicks them out of their RDP session, and if they log back in via RDP, it kicks ME out of the Splashtop connection. If your company has installed software on your work computer such as ActivTrak or SentryPC to track the web pages you visit, software you install, or other activity, then that tracking on your work computer will happen regardless of whether you are sitting in front of it in the office or remoting into it from home. Solution 6. That's useful clarification. The Current Sessions list shows you currently running sessions under your account. Thanks for not making a long winded explanation and simply getting to the fix. Thanks Gregg. local_offer splashtop Spice (3) Reply (4) flag Report TX2uk anaheim Avoiding Business Email Compromise Phishing Scams my problem is that my newly bought Spacemouse Pro doesnt really work when it comes to Hotkeys in Inventor. connect with Splashtop, you should Not log to the windows login of the Console