We have recently completed a home remodel and shopped here for some new dining room and living room furniture. He was super friendly and helpful. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Arhaus furniture quality? - Houzz Long wait . Simply amazing. The shipping label would only cover the weight of one of the boxes. What if I have an issue during or after my delivery? The store's GM and his associates are very personable, and give off a very family, one-on-one feel--the type of company I would rather do business with! Highly suggest you check it out and give your home that fresh touch Arhaus provides. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Arhaus Reviews | Read Customer Service Reviews of arhaus.com I had to post a review for Arhaus in University Towne Center, La Jolla. The space has a large open floor plan and I didn't know where to even begin. I agree with all of the 1-star comments. Arhaus custom They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. He assured me that the chair he was recommending would work out. And I love the way they do customer service from sales to delivery I have no complaints. They did not put aside my chairs and I was told too bad because they no longer have them. How do I request a catalog or sign up for email or remove my name from your mailing list? Beautiful showroom but very unprofessional service. Get Arhaus company's verified contact number +1*****287, web address, revenue, total contacts 258, industry Retail and location at Adapt.io On another point the art we have received couldn't have been better packaged and the delivery was great. Can I make a payment on my Arhaus Credit Card at a store location or online? Can I request delivery on a Saturday or Sunday? I told him I was misinformed then and I wish they had told me there was an extra charge to get the actual parts that the chandelier was missing. Who is looking at this furniture before it goes out for delivery? Items delivered by Arhaus or a third-party shipping partner must be returned in the same manner. The package arrived in two boxes. They said no and didnt seem to care that I was going to write reviews. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). FY2022 EPS Estimates for Arhaus, Inc. (NASDAQ:ARHS) Increased by We would definitely buy here ! They are sending someone to repair some of the pieces and are actually replacing some of them. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Half showed up within a week. We have had a fantastic experience from design collaboration, ordering, delivery and follow-through. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! Request your free catalog. They say it is lifestyle and won't cover under the worry-free protection which we paid extra for. The cons: Some shoppers mentioned issues with shipping. I spend about $5k to purchase the patio furniture last December. If you don't expect any customer service go to this store. You send in pictures and they say nothing we can do. Had to wait almost 2 month for a chairs and drawers. I would not recommend this place. Michael is now my "furniture guy" and Kat is my "furniture gal." I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. work. Returns and Exchanges | Arhaus I love my beautiful, charming, cottagy apartment thanks to Arhaus. I spent quite a lot of $, living room furniture, dining table and chairs, area rugs, and lighting. For your convenience, Arhaus provides guest checkout - no account is needed to order online. I had been looking for a while and when I found this set I fell in love. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. While you are working on the long-term solution, your customer service representatives should apologize for the long wait and assure the customer that their issue is being resolved. Will string you along for months on delivery times with no end in sight and hold your 50% deposit hostage. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. All quality and service has been phenomenal. Never recommend to anyone. I was hesitant since it was a floor sample. A place like this should be accommodating to everyone and he was very discriminatory due to us being around the age of 20, however we definitely had money to spend. Arhaus is a handcrafted furniture brand that was founded in 1986. I, too, have shopped there and was completely ignored by their staff. Do I need to create an account to order online? Now I just call her at Arhaus and tell her what I want. We expect to keep finding more of what we love at Arhaus. After complaining to Arhaus and submitting pictures to the warranty coverage they deemed it to be my fault because I vacuumed the rug approximately 6 times. She help really helped me through the process. Thank you again! The national Arhaus customer service is the worst customer service Ive ever experienced. Great furniture and sales people. Zero customer service. I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. It was purchased during a very good sale at the store. Poor customer service. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. They promised a discount. Arhaus Reviews: 2023 Product Guide (Buy or Avoid?) - Slumber Search I contacted Arhaus service and discovered that the warranty was only thirty days. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. We use dedicated people and clever technology to safeguard our platform. Reminds me of Best Buy. The pros: Artistically designed and elegant selection of distinctive lighting pieces. Our sales associate Massi was extremely helpful and patient with me while I made my decisions. Now they are offering me a different model chair. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. I'm being passed from employee to employee who have no idea what's going on. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. My experience here was terrible. How do I apply for an Arhaus Credit Card? Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. They did finally get our order completed a few months later. We love Arhaus UTC. So it was that time of life again, furniture shopping time. Your experience can help others make better choices. I ordered my furniture in February of 2022. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. We bought it received it by UPS in a week and hung it up. I would not be purchasing from them again and would not recommend them. Are all of your products available online? Top flight experience over here. I love the quality, the color, the comfort we get lots of compliments. If any items delivered via White Glove Delivery Service are deferred, delivery will occur once all of the items become available and ready to ship. Stay clear of this company, and this store. Verification can help ensure real people write reviews about real companies. He offered different seating options to match the table within our budget. I tried several times to order them, each time being told that I would definitely get my chairs. Arhaus Furniture collections are for the entire home. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Debra Cleare helped us with bedroom furniture, accessories and tables. I've had the pleasure of purchasing a number or pieces and accent pieces from the UTC San Diego location. The sandals are fine and what was ordered. The last popular pick for Arhaus shoppers is their collection of lighting pieces. The pros: Beautiful selection of unique, quality dining furniture. More info. Arhaus Moves From "Nice" List to Buy List Arhaus, Inc. (NASDAQ:ARHS - Get Rating) - Analysts at William Blair increased their FY2022 earnings estimates for shares of Arhaus in a research report issued on Wednesday, March 1st.William Blair analyst P. Blee now expects that the company will earn $0.88 per share for the year, up from their previous estimate of $0.86. Arhaus Furniture Review - Must Read This Before Buying May all benefit! So the took them back and reordered the two chairs. 30 days: Bedding must be returned unused in the original product packaging. She is smart quick efficient and has a good eye! Much better service from both. 4. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. Despite the wide range Arhaus quality doesn't dip and they have the same careful checks for all of their product lines. I hope Arhaus realizes what an asset they have in her. Arhaus is a United States retail chain that designs and sells home furnishings online and through its retail stores and catalogs. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. Made to your specifications and submitted for production at the time of your order. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. 14 days: Many of our pieces are hand-crafted from natural materials. Purchased two new pieces for our new apartment. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. If you placed your order in a store, contact your Design Consultant. You won't be disappointed. For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. They are very nice on the phone. Read complete details for Arhaus Archarge Credit Card Accounts. How can I check on the status of my order? ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp Definitely will be back. Are the prices the same in stores and online? Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. They are liars, don't live up to their commitments, and are rude. They then promised late August. Thank you Michael and Sandi Trish and Bob. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A 10% restocking fee will be applied. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! Arhaus Furniture Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 4 reviews Location United States 4 reviews Ratings by category 2.4 Work-Life Balance 2.7 Pay & Benefits 2.2 Job Security & Advancement 2.3 Management 2.4 Culture Sort by Helpfulness Rating Date Language They were great at helping us finish the look of our new home and your conscious about helping it be as economical as possible. I had almost same bad experience as the folks put one star. It is unacceptable the way Arhaus treats their paying customers. From looking at other recent reviews on various forums I'm not alone. The furniture and accessories really fits with our collective tastes. Dont buy from Arhaus. They expected me to put the old cushion in the new cover. I ordered several dining chairs that kept coming in damaged. My wife and I discovered Arhaus long before we had a house to put any furniture. Everyone is always so helpful and pleasant to work with. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. Email Customer Service - Tell Us About Your Experience Sign In Sign in to your existing Mariano's account We're updating our experience to better serve you. Loved working with Etta and Chris. Similarly, the line between "pushy" and "helpful" can vary from person to person. I have called several times the concierge department, sent emails, they called me back once about 14 days ago and said that they needed to get some clarification from the furniture repair company they sent to my house as their notes weren't clear and that I should hear back from them in about 5 days. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. re: order number 225510 It would have been very expensive to hire an independent designer to accomplish what we did complimentary. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Worst customer service ever, the sales associate lie to you about the delivery schedule. If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways. Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Anyone can write a Trustpilot review. Restocking fee does not apply to Non-Furniture Items as defined above. Sandi Lahage the Design Consultant there is amazing. I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Go in and take a look, you'll be surprised at the quality, variety and the prices! Michael has also been very helpful as well.