How Old Is Buck In 911, East Hampton Press Classifieds, Elizabeth Holmes Contact Lenses, Articles V

viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). We still haven't reached peak Viagogo. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. 2.11 Ticket Fulfillment. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, ticket details through activation process, all in accordance with the process outlined in the help pages. . Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. ; ; viagogo charge for cancelling sale. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. Thus, the ticket price shown (before our fees) may include VAT (UK or other) as appropriate. 4.1 Double Posting and Removal of Tickets. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. viagogo charge for cancelling sale. How do I change the email address on my account? You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. As I was told to send them to u asap so they'd have 'maximum selling time' 2.10 Collecting Payment. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. 0 . eventually got a call back at about 5 oclock to be told had to pick tickets up from a hotel and when we got there joined the queue.I am very upset at my treatment over this especially as we had to pay quite a premium on tickets and got a terrible service not knowing if we was going less than 24 hours from start. 6.4 Release. 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. 2.3 Username and Password. The revised version of this Agreement is automatically effective after it is initially posted on the Site. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 7.1 Ownership of Intellectual Property. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 2.10 Collecting Payment. If tickets are not consecutive, then the Seller must create a separate listing. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . 6.5 Tax Indemnity. Please wait for me to edit this post before posting please false representation/ unethical behaviour. 1.2 Ticketing Exchange. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. 7.3 Additional Policies. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? Is this your company? As the concert is yet to happen I wish to have my tickets refunded in full as the full price was kept until it showed up on my bank statement and on my confirmation email, by which time it was too late how do two tickets at 103 each make a total of 283 ? These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). After reading a lot of negative reviews, I had second thoughts. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. 4.2 Stolen Property. Report a violation. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Please help! I have received no contact re the rearranged date of the June event. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. Over 900 has left my account in just 2 days, and I'm appalled by such shoddy service from viagogo. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. They were selling 3 lots of tickets all showing where you could be seated in the O2. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. I bought 2 x Guns and Roses tickets for Sat 17 Jun. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. 3.4 Indemnity. I am appalled by the lack of honesty, knowledge and training your staff showed. You consent to the exclusive personal jurisdiction and venue of Swiss courts. You also agree not to separately contact the Buyer at any time for any reason. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. so my next question is how are they going to know if the buyer successfully gains entry. I have contacted Customer Support as your website states 100% guaranteed tickets! In this instance we will hold the sum of AUD133.20 from your future sales payments. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. women's ray ban sunglasses sale; cnut the great cause of death. 0. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. Takes a few years for people to realise they are dodgy. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. This is a terrible service and will be going to the ombudsman if I do not get a satisfactory result of compensation. Excessive pricing, bad communication & despicable customer service and still no tickets! 2.5 VAT on Seller Proceeds. viagogo AG is registered in Switzerland under number CH-270.3.014.628-0. They should CLEARLY note that if you cancel your sale you will be charged with 50 euro! arizona high school rodeo standings; cryptocurrency tax accountant near me CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. This comment was posted by a verified customer. the price it is sold for on the primary market). 2.6 Making an Offer. Event dates, times, venues and subject matter, which are listed on the ticket, may change. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Can I pick up my tickets instead of having them shipped? Upon confirmation that the Seller is sending an item, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. I want to raise this as an official complaint as trying to resolve this previously has simply not worked Fees at 133% of the ticket itself. Why do my tickets have someone elses name on them? 4.2 Stolen Property. 6.2 Waiver of Consequential Damages; Liability Limit. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. This is so we can promote the sale of tickets and items that You list for sale. Claim it and get a lot of features. Email [protected]@gmail.com I don't know if I need to talk. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Comments: 0. 13th June 2017 - email received to say I was being refunded 4.3 Sellers Shall Not Include Promotional Material with Tickets. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Hannah Goodbody. 2.4 Listing. 3.1 Accurate Descriptions. How Is Technology Changing How We Treat avarey947? If you are not the intended recipient, please delete the message, attachments, and notify the sender. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. You may only use the Services if You can legally enter into and form binding contracts. How do I find tickets I've already downloaded? 6.9 Change or Suspension of Site. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. 6.9 Change or Suspension of Site. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Why do my tickets have someone elses name on them? Ticket listings are a representation of actual seat location. 1.1 Introduction. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. ; . Including any such items constitutes a material breach of these terms and conditions. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Try arrived at 12.37 pm through proof of postage. Cheers. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Did you find this answer helpful? mrs browns boys show tickets - no tickets. With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. This will surely increase the credibility of your complaint. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. This will be deducted from your next payment. I only became aware of Viagogo bad practice when it was broadcast on New Zealand television. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. This does not prevent us from varying these terms without reference to them. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Note that this is separate from any VAT viagogo is required to charge on its fees. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. I have contacted customer service more than a dozen times without specific answers. The revised version of this Agreement is automatically effective after it is initially posted on the Site. Search. When asked what happens now as it was for people with learning disabilities so specialist transport & staffing had been arranged and paid for? Sellers: once your tickets have sold, viagogo charges a service fee. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. I am disgusted that tickets were sold when they were not there to sell plus not being informed and no tickets or even refund to purchase more tickets. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Piggyback tickets may not be sold in the same listing. Our liability to You or anyone else in any circumstance is limited to the lesser of (a) 200, and (b) the total value of all tickets and other items you bought and/or sold via the Site during the action allegedly giving rise to liability. The Seller will be paid 5-8 days after event if delivery of ticket was successful to the buyer. Should've = Should HAVE (not 'of') Would've = Would HAVE (not 'of') Note that this is separate from any VAT viagogo is required to charge on its fees. Search. Hello During the purchase process, there was some small print saying "+vat and fees", but it wasn't until after putting in all my credit card details that the fees were actually stated. To post a ticket for sale on viagogo You must first register with the Site. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. PLEASE CALL ME - DETAILS OF CANCELATION BELOW - I HAVE NOW LOST AROUND $1000 BECAUSE OF U GUYS NOT CALLING - I NEED YOU TO HELP AND PAY ME WHAT I AM OWED! If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. I would like a reply to this email I know I have a 1 in 4 chance of receiving one.