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2019-06-03 22:10:07, Info CSI 000003a7 [SR] Verifying 100 components 2019-06-03 22:28:23, Info CSI 00004659 [SR] Verify complete Sorry for the slower responses, as this is my Mom's machine. ), (Intel Corporation -> Intel Corporation) C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe, ==================== Registry (Whitelisted) ===========================, (If an entry is included in the fixlist, the registry item will be restored to default or removed. (Edit: for full disclosure, the SecureWorks Counter Threat Unit sent me a numbered challenge coin as a thank you. 2019-06-03 22:24:50, Info CSI 00003826 [SR] Beginning Verify and Repair transaction 1. We understand complex security environments and are passionate about simplifying security with Defense in Concert so that security becomes a business enabler. 2019-06-03 22:14:48, Info CSI 000011fa [SR] Beginning Verify and Repair transaction 2019-06-03 22:19:57, Info CSI 000024ef [SR] Beginning Verify and Repair transaction 2019-06-03 22:16:54, Info CSI 000019eb [SR] Verify complete 2019-06-03 22:11:52, Info CSI 00000956 [SR] Verifying 100 components ), Tcpip\Parameters: [DhcpNameServer] 192.168.1.1, ==================== Services (Whitelisted) ====================, R2 ibtsiva; C:\WINDOWS\system32\ibtsiva.exe [183480 2017-08-10] (Intel Wireless Connectivity Solutions -> Intel Corporation), ===================== Drivers (Whitelisted) ======================, R3 DellRbtn; C:\WINDOWS\System32\drivers\DellRbtn.sys [22824 2017-06-06] (WDKTestCert Andy_Chen6,131219483243550933 -> OSR Open Systems Resources, Inc.), ==================== NetSvcs (Whitelisted) ===================, (If an entry is included in the fixlist, the file/folder will be moved. 2019-06-03 22:14:34, Info CSI 00001118 [SR] Verify complete 2019-06-03 22:25:03, Info CSI 00003909 [SR] Verify complete 2019-06-03 22:13:26, Info CSI 00000e1f [SR] Verify complete 2019-06-03 22:23:16, Info CSI 0000311f [SR] Beginning Verify and Repair transaction Wireless problem has been horrible after "possible Trojan/Rogue software" for a past year. 2019-06-03 22:24:50, Info CSI 00003824 [SR] Verify complete Internet speed on wireless , same exact spot went from 35Mbps to 1Mbps 2019-06-03 22:12:02, Info CSI 00000a25 [SR] Beginning Verify and Repair transaction 2019-06-03 22:20:05, Info CSI 0000255d [SR] Verify complete In short, Red Cloak is used to outsource the huge . Agent starts in debug mode and writes verbose information into the log files. 2019-06-03 22:27:27, Info CSI 000042a5 [SR] Beginning Verify and Repair transaction 2019-06-03 22:18:54, Info CSI 000020b0 [SR] Beginning Verify and Repair transaction This may take some time. Click on, On the next screen, you can leave feedback about the program if you wish. If ds_agent.exe is encountering high CPU usage, check the version and build of the agent. 5.0. 2019-06-03 22:28:18, Info CSI 000045ea [SR] Verify complete 2019-06-03 22:25:33, Info CSI 00003b25 [SR] Verifying 100 components Similar issues observed in the past: 2019-06-03 22:14:05, Info CSI 00000f18 [SR] Verify complete Then it listed startup items (Java, IDT PC Audio, Intel Common User Interface (listed 3X), MS security client, Intel Wireless, and IAStorIcon) none of which should be an issue. 2019-06-03 22:17:00, Info CSI 00001a5c [SR] Beginning Verify and Repair transaction Then push on CPU usage to bring processes to descending to see which apps/processes using the most. Because forward-looking statements inherently involve risks and uncertainties, actual future results may differ materially from those expressed or implied by such forward-looking statements. Anything else I can do? OP didn't seem that technical. Sunil Saale, Head of Cyber and Information Security, Minter Ellison. limits: : Media disconnected. 2019-06-03 22:25:20, Info CSI 00003a46 [SR] Verifying 100 components Using pirated/cracked software is an easy way to infect your computer - almost as easy as intentionally downloading malware. 2019-06-03 22:09:26, Info CSI 0000006e [SR] Beginning Verify and Repair transaction 2019-06-03 22:24:44, Info CSI 000037bf [SR] Beginning Verify and Repair transaction At the time of discovery, my (then) employer was using a suite of SecureWorks services, with a product called Red Cloak being a core component. 2019-06-03 22:15:01, Info CSI 000012de [SR] Beginning Verify and Repair transaction Ok thanks for the assistance ;) Here is the first log, ADWcleaner. Secureworks Taegis ManagedXDR is the #3 ranked solution in MDR Services. 2019-06-03 22:17:33, Info CSI 00001c29 [SR] Verify complete 2019-06-03 22:16:38, Info CSI 00001901 [SR] Verify complete 2019-06-03 22:10:32, Info CSI 0000054a [SR] Verify complete 2019-06-03 22:11:48, Info CSI 000008ee [SR] Verify complete 2019-06-03 22:14:48, Info CSI 000011f8 [SR] Verify complete Media State . 2019-06-03 22:21:42, Info CSI 00002ab8 [SR] Verifying 100 components We ran UMA traffic with 10000 users at about 400 requests/second for around 10 hours. ), (If an entry is included in the fixlist, it will be removed from the registry. 2019-06-03 22:26:17, Info CSI 00003e07 [SR] Verify complete 2019-06-03 22:21:47, Info CSI 00002b24 [SR] Verify complete Running it on another machine may cause damage to your operating system, Virus, Trojan, Spyware, and Malware Removal Help, The Week in Ransomware - March 3rd 2023 - Wide impact attacks, Build an instant training library with this lifetime learning bundle deal, http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/. The problem was temporarily (a day or two) fixed by the reinstall. "Our vision for a software-driven SOC of the future is one that pairs machine intelligence with human insight to take the guesswork out of incident response and give the adversary nowhere to hide," said Thomas. 2019-06-03 22:21:36, Info CSI 00002a4d [SR] Verifying 100 components 2019-06-03 22:16:14, Info CSI 00001727 [SR] Verifying 100 components 2019-06-03 22:13:07, Info CSI 00000d44 [SR] Verify complete I would suggest you to clean boot the system and enable each application one by one and check the performance as we will be able to identify if there is any conflict between applications. Impact is not considered high, due to local access requirement.Bypass occurred whenever SYSTEM permission is removed from a file or directory.Fixed agent version released October 29th, 2019.Blog publication and CVE request December 5th, 2019.UPDATE: CVE-201919620 is assigned for this issue.UPDATE 2: https://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2019-19620 released December 6th, 2019. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page. Click on. 2019-06-03 22:16:29, Info CSI 0000188b [SR] Verify complete 2019-06-03 22:13:07, Info CSI 00000d46 [SR] Beginning Verify and Repair transaction step 2. 2019-06-03 22:09:54, Info CSI 000002d7 [SR] Verifying 100 components 2019-06-03 22:27:20, Info CSI 0000423d [SR] Beginning Verify and Repair transaction On-Demand: Nov 28, 2022 . 2019-06-03 22:21:36, Info CSI 00002a4e [SR] Beginning Verify and Repair transaction Hi , thank you for taking the time! 2019-06-03 22:14:55, Info CSI 0000126d [SR] Beginning Verify and Repair transaction 2019-06-03 22:23:42, Info CSI 00003328 [SR] Verify complete 2019-06-03 22:10:45, Info CSI 00000682 [SR] Verify complete Or if that's normal operation. We suspect there is a possible leak in CPU usage. 2019-06-03 22:23:11, Info CSI 000030b4 [SR] Beginning Verify and Repair transaction 2019-06-03 22:19:19, Info CSI 0000225c [SR] Verify complete 2019-06-03 22:18:34, Info CSI 00001f67 [SR] Verifying 100 components 2019-06-03 22:10:45, Info CSI 00000684 [SR] Beginning Verify and Repair transaction Can we test the wireless driver? More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. 2019-06-03 22:24:50, Info CSI 00003825 [SR] Verifying 100 components I have not been able to reproducibly create the high CPU usage problem by putting a heavy load on one application or another. 2019-06-03 22:21:13, Info CSI 00002900 [SR] Verify complete 2019-06-03 22:14:41, Info CSI 00001186 [SR] Verifying 100 components 2019-06-03 22:14:05, Info CSI 00000f19 [SR] Verifying 100 components 2019-06-03 22:28:12, Info CSI 00004585 [SR] Beginning Verify and Repair transaction 2019-06-03 22:26:52, Info CSI 0000407c [SR] Beginning Verify and Repair transaction The file will not be moved. When an event requires action, customers have the option to check analyst recommendations via an intuitive interface or collaborate directly with Secureworks analysts using a built-in chat box. 2019-06-03 22:09:45, Info CSI 00000208 [SR] Verify complete 2019-06-03 22:26:03, Info CSI 00003d35 [SR] Verifying 100 components There does seem to be a dependence on which web sites I'm connected to w/IE 11 but even that is not reproducible. Please follow the steps in the link below to check if it fixes the system concern. 2019-06-03 22:24:32, Info CSI 000036e4 [SR] Verify complete 2019-06-03 22:20:59, Info CSI 00002824 [SR] Verify complete 2019-06-03 22:24:32, Info CSI 000036e6 [SR] Beginning Verify and Repair transaction 2019-06-03 22:18:11, Info CSI 00001e21 [SR] Verify complete (MTB.txt). 2019-06-03 22:10:35, Info CSI 000005b2 [SR] Verify complete : r/sysadmin. This may take some time. Follow @Secureworks on Twitter 2019-06-03 22:27:32, Info CSI 0000430c [SR] Verify complete 2019-06-03 22:14:55, Info CSI 0000126b [SR] Verify complete 2019-06-03 22:10:51, Info CSI 000006e9 [SR] Verify complete 2019-06-03 22:22:01, Info CSI 00002bf6 [SR] Verify complete I allow-listed this folder in the other security products in the environment and removed all permissions to the folder except for my testing account, to ensure that a potential attacker could not use my tools against me. 2019-06-03 22:26:44, Info CSI 00004004 [SR] Beginning Verify and Repair transaction A week ago, my CPU never pushed past 20, maybe 30 if I was doing something, now all of a sudden Taskmanager is showing that this single thing is commanding almost 2/3rds of my CPU?! 2019-06-03 22:12:59, Info CSI 00000cdd [SR] Beginning Verify and Repair transaction However the CPU usageproblem remains. We have performed all the troubleshooting steps on the system. 2019-06-03 22:22:52, Info CSI 00002f16 [SR] Verify complete 2019-06-03 22:09:45, Info CSI 0000020a [SR] Beginning Verify and Repair transaction 2019-06-03 22:24:43, Info CSI 000037bd [SR] Verify complete 2019-05-31 08:59:28, Info CSI 00000012 [SR] Verify complete In August of 2019, after going some time without any alerts from Red Cloak, we wanted to double check that it was actually doing anything. 2019-06-03 22:18:19, Info CSI 00001e8f [SR] Verifying 100 components 2019-06-03 22:17:13, Info CSI 00001b3c [SR] Verify complete 2019-06-03 22:20:25, Info CSI 0000266c [SR] Beginning Verify and Repair transaction And when the overall CPU demand goes high, then all of the "little" services increase their demand by an order of magnitude and it pushes the demand to 100%. 2019-06-03 22:25:43, Info CSI 00003bf4 [SR] Beginning Verify and Repair transaction 2019-06-03 22:22:57, Info CSI 00002f7f [SR] Beginning Verify and Repair transaction 2019-06-03 22:26:52, Info CSI 0000407a [SR] Verify complete 2019-06-03 22:12:39, Info CSI 00000bef [SR] Verifying 100 components 2019-06-03 22:26:31, Info CSI 00003f30 [SR] Verify complete 2019-06-03 22:20:13, Info CSI 000025c4 [SR] Verify complete 2019-06-03 22:21:06, Info CSI 00002893 [SR] Verify complete Simply put, what the hell is going on? Sometimes it is System Interrupts, MsMpEnge.exe, svchost.exe, dwm.exe, etc. 2019-06-03 22:15:19, Info CSI 00001417 [SR] Beginning Verify and Repair transaction Above shows a specific module in the Red Cloak agent saying that it sees the event created for launching Chrome, and successfully ends up writing some sort of log file in the folder directory for the image launched. The problem with your thought is that sometimes the system will run for hours with all applications open and experience no slowdown. . 2019-06-03 22:09:41, Info CSI 000001a1 [SR] Verify complete 2019-06-03 22:21:42, Info CSI 00002ab7 [SR] Verify complete It remains steady and doesn't decay so there was something wrong with the OS, etc. Considering the portrayed client base of Secure Works, this downplaying of impact is worrisome to me. 2019-06-03 22:23:05, Info CSI 0000304d [SR] Beginning Verify and Repair transaction See how Secureworks Taegis XDR helps security analysts detect, investigate and respond to threats across their endpoints, network and cloud. 2019-06-03 22:23:47, Info CSI 0000339a [SR] Beginning Verify and Repair transaction 2019-06-03 22:28:35, Info CSI 0000472a [SR] Beginning Verify and Repair transaction Wireless LAN adapter Local Area Connection* 2: Wireless LAN adapter Local Area Connection* 1: Ethernet adapter Bluetooth Network Connection 2: "HKU\.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\\DefaultConnectionSettings" => removed successfully. The "AlternateShell" will be restored. 2019-06-03 22:14:55, Info CSI 0000126c [SR] Verifying 100 components "The actionable insights generated by Red Cloak TDR will now be available to organizations who want software-enabled hunting, detection and response capabilities, but also prefer the turnkey support of an experienced provider," said Wendy Thomas, chief product officer of Secureworks. 2019-06-03 22:16:30, Info CSI 0000188d [SR] Beginning Verify and Repair transaction This article may have been automatically translated. 2019-06-03 22:25:24, Info CSI 00003ab2 [SR] Verify complete 2019-06-03 22:15:48, Info CSI 00001590 [SR] Verify complete I assume since I also was involved in all 3 machines, a similar rogue or trojan must be present on this machine as well, as the PC and gateway laptop was resolved. Page 1 of 2 - Dell Laptop 100% disk usage, high cpu all the time - posted in Virus, Trojan, Spyware, and Malware Removal Help: This is my Moms laptop. Even if your system is behaving normally, there may still be some malware remnants left over. 2019-06-03 22:10:21, Info CSI 0000047a [SR] Verify complete Therefore, please remove any, if present, before we begin the clean-up. 2019-06-03 22:10:35, Info CSI 000005b3 [SR] Verifying 100 components 2019-06-03 22:09:41, Info CSI 000001a3 [SR] Beginning Verify and Repair transaction 2019-06-03 22:19:50, Info CSI 00002479 [SR] Verifying 100 components 2019-06-03 22:20:36, Info CSI 000026dd [SR] Verifying 100 components In another run, after 10 hours (at the session time-out instance), the CPU usage spiked above 2000 millicores and pods started crashing. 2019-05-31 08:59:22, Info CSI 00000007 [SR] Beginning Verify and Repair transaction 2019-06-03 22:17:58, Info CSI 00001d4b [SR] Verifying 100 components 2019-06-03 22:23:21, Info CSI 00003186 [SR] Verify complete Make sure that it is the latest version. 2019-06-03 22:23:01, Info CSI 00002fe4 [SR] Verify complete 2019-06-03 22:22:47, Info CSI 00002eae [SR] Verify complete 2019-06-03 22:21:42, Info CSI 00002ab9 [SR] Beginning Verify and Repair transaction 2019-06-03 22:10:45, Info CSI 00000683 [SR] Verifying 100 components As I understand the fix, modules are now independent of each other if this module fails, the other modules still report and alert on activity. Check the items to isolate and troubleshoot the issue of high CPU usage on a Deep Security Agent machine. We found the following screenshots in the log files that explained what was happening. The CPU usage increased and there were continuous CPU spikes at every 30 minute interval whenever the refresh token was used to acquire access tokens (30 min access token . I assume since I also was involved in all 3 . 2019-06-03 22:27:32, Info CSI 0000430d [SR] Verifying 100 components I have tried to use add on USB ethernets with 0 success, and some of them I've tried are even slower. 2019-06-03 22:15:19, Info CSI 00001416 [SR] Verifying 100 components . However, as of Windows Agent 2.0.7.9 it is confirmed to be corrected. 2019-06-03 22:26:11, Info CSI 00003d9e [SR] Verify complete 2019-06-03 22:17:58, Info CSI 00001d4a [SR] Verify complete 2019-06-03 22:15:13, Info CSI 000013ac [SR] Verifying 100 components 2019-06-03 22:27:14, Info CSI 000041d3 [SR] Beginning Verify and Repair transaction Intel Dual Band Wireless-AC 3160 = Wi-Fi (Connected), Host Name . 2019-06-03 22:26:31, Info CSI 00003f32 [SR] Beginning Verify and Repair transaction . 2019-06-03 22:10:51, Info CSI 000006eb [SR] Beginning Verify and Repair transaction Secureworks (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. 2019-06-03 22:24:00, Info CSI 000034cd [SR] Verify complete 2019-06-03 22:25:17, Info CSI 000039e0 [SR] Beginning Verify and Repair transaction 2019-06-03 22:21:13, Info CSI 00002902 [SR] Beginning Verify and Repair transaction The adware programs should be uninstalled manually. 2019-06-03 22:22:09, Info CSI 00002c62 [SR] Verify complete 2019-06-03 22:18:48, Info CSI 00002044 [SR] Verify complete For more information about specific system requirements, click the appropriate operating system. 2019-06-03 22:24:38, Info CSI 0000374b [SR] Verify complete ), ==================== End of FRST.txt ============================, Additional scan result of Farbar Recovery Scan Tool (x64) Version: 19-05.2019, Administrator (S-1-5-21-2329281988-2336120714-2240144410-500 - Administrator - Disabled), ==================== Security Center ========================, (If an entry is included in the fixlist, it will be removed. 2019-06-03 22:25:43, Info CSI 00003bf2 [SR] Verify complete 2019-06-03 22:28:00, Info CSI 000044b5 [SR] Verify complete If I start in Safe Mode, download speed does not drop with time. anyways ServiceHost: sysMain right now is taking up 90% disk usage. Secureworks Red Cloak Threat Detection & Response, Secureworks Red Cloak Managed Detection & Response, Windows endpoint agent: v2.0.7.9 and Later, Linux endpoint agent: v1.2.13.0 and Later. I was experiencing slowing of my download speed - dropped in half every 2 hours or so after a restart. 2019-06-03 22:17:22, Info CSI 00001bbb [SR] Verify complete https://issues.redhat.com/browse/KEYCLOAK-13180 2019-06-03 22:21:54, Info CSI 00002b8f [SR] Beginning Verify and Repair transaction 2019-05-31 08:59:27, Info CSI 0000000e [SR] Verifying 1 components The issue resolved when I upgraded to Win10 on that machine. 2019-06-03 22:24:18, Info CSI 0000360d [SR] Verifying 100 components 2019-06-03 22:13:17, Info CSI 00000db4 [SR] Verifying 100 components INSANE (61%?!) ), 2017-09-29 06:46 - 2017-09-29 06:44 - 000000824 _____ C:\WINDOWS\system32\drivers\etc\hosts, (Currently there is no automatic fix for this section. 2019-06-03 22:10:39, Info CSI 0000061b [SR] Verifying 100 components 2019-06-03 22:09:50, Info CSI 0000026f [SR] Verify complete Also, please check if there is backup software or antivirus scan which runs on the system when the issue reoccurs. 2019-06-03 22:10:01, Info CSI 0000033e [SR] Verify complete 2019-05-31 08:59:31, Info CSI 00000019 [SR] Beginning Verify and Repair transaction Creating the log file in the folder structure failed because the system account Red Cloak was using couldnt write to that folder. 2019-06-03 22:24:00, Info CSI 000034ce [SR] Verifying 100 components 2019-06-03 22:24:18, Info CSI 0000360e [SR] Beginning Verify and Repair transaction 2019-06-03 22:19:04, Info CSI 0000212c [SR] Beginning Verify and Repair transaction 2019-06-03 22:17:05, Info CSI 00001ac5 [SR] Beginning Verify and Repair transaction 2019-06-03 22:14:16, Info CSI 00000fc3 [SR] Verify complete 2019-06-03 22:26:17, Info CSI 00003e08 [SR] Verifying 100 components . 2019-06-03 22:23:11, Info CSI 000030b2 [SR] Verify complete FirewallRules: [{95F772B1-0AB0-4172-9672-0D8D31ABD905}] => (Allow) C:\Program Files\CCleaner\CCUpdate.exe (Piriform Software Ltd -> Piriform Software Ltd), ==================== Restore Points =========================, ==================== Faulty Device Manager Devices =============, Application Path: C:\Windows\SystemApps\Microsoft.LockApp_cw5n1h2txyewy\LockApp.exe, Report Id: 009dcebb-d3f7-48fd-a8e8-5fe7f30f0294, Faulting package full name: Microsoft.LockApp_10.0.17763.1_neutral__cw5n1h2txyewy, Faulting package-relative application ID: WindowsDefaultLockScreen, Error: (03/20/2019 08:49:37 AM) (Source: Application Hang) (EventID: 1002) (User: ), Report Id: 9c70a34f-dbb3-42d3-ad67-42ab800351df, Error: (02/27/2019 12:19:59 PM) (Source: Application Hang) (EventID: 1002) (User: ), Report Id: 1da64374-4712-4099-8c90-17633e62d96d, Error: (12/28/2018 08:09:10 PM) (Source: Microsoft-Windows-WMI) (EventID: 24) (User: NT AUTHORITY), Error: (04/02/2019 11:58:10 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY), Error: (04/02/2019 11:56:38 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY), Error: (04/02/2019 11:56:37 AM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY), Error: (03/20/2019 05:42:52 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY), Error: (03/20/2019 05:41:02 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY), ==================== Memory info ===========================, ==================== Drives ================================, Drive c: () (Fixed) (Total:930.07 GB) (Free:893.03 GB) NTFS, \\?\Volume{c0eb0321-e386-4eb6-af69-4d63c700a79d}\ (WINRETOOLS) (Fixed) (Total:0.83 GB) (Free:0.44 GB) NTFS, ==================== MBR & Partition Table ==================, ========================================================, ==================== End of Addition.txt ============================, Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\dotomi.com, ***** [ Chromium (and derivatives) ] *****, ***** [ Firefox (and derivatives) ] *****, AdwCleaner[S00].txt - [3024 octets] - [30/05/2019 22:53:46], ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########. 2019-06-03 22:26:03, Info CSI 00003d34 [SR] Verify complete We generate around 2 billion events each month. I don't know what all is related so here's the story. 2019-06-03 22:11:48, Info CSI 000008f0 [SR] Beginning Verify and Repair transaction 2019-06-03 22:10:01, Info CSI 0000033f [SR] Verifying 100 components The speed is back to 9Mbps wifi. . 2019-06-03 22:12:14, Info CSI 00000a9e [SR] Verifying 100 components 2019-06-03 22:19:19, Info CSI 0000225e [SR] Beginning Verify and Repair transaction 2019-06-03 22:27:32, Info CSI 0000430e [SR] Beginning Verify and Repair transaction Since then I have replaced that computer. 2019-06-03 22:27:20, Info CSI 0000423c [SR] Verifying 100 components