We value your privacy. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Date of experience: January 25, 2023 Useful1 Share Advertisement David Rosenfeld 1 review US 2 days ago VividSeats exists to Hurt You only our *Volume Resellers* are allowed to re-sell tickets. The insurance was $65.82. Vivid seats scammed me : r/Scams - reddit Read full review of Vivid Seats and 1 comment. I feel that you overcharged me. First time using Vivid Seats to get tickets. Eugene was very helpful with my questions. Verification can help ensure real people write reviews about real companies. I bought 3 with the insurance. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. Parking for events often closes when the event starts or shortly after, and is also sometimes first-come-first-serve even if you pay for a reserved spot. These people are thieves and liars. From A to Z, Vivid Seats customer service is fantastic. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I had to purchase four more tickets that were handicapped seats from the venue. We were also told that the tickets would show up within 48 hours on the event. Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. Great customer service skills. I found two separate listings for tickets in the same section and row. I specifically chose a section my whole group is in. I called Vividseats and was told there was nothing they could do. Is Vivid Seats Legit? Review, Comparison & Alternatives Vivid Seats. Looking for the best way to buy and sell mobile tickets? Credit care company is stating they rejected my dispute because all sales are final. Request to speak to a Vivid Seats agent. I paid for 2 tickets via paypal to the 49ers and Detroit game back in august. Not only did he make the ticket purchasing process extremely easy, he was also able to slash a little off of the total price of my large order. They buy tickets from me, physically edit the tickets and then turn around and sell them to people for double the price. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews I just want the tickets I spent my hard earned money on. Never again. is vivid seats legit - Tecdud.com It wasn't until I purchased the tickets and they were transferred that the tickets show different rows with the same seat number. Vivid Seats Review for February 2023 | Best Ticket Brokers The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Received a correct order confirmation but when the tickets came in they moved me to a different section. "We have currently put them on 'No Rating' while they investigate the complaints and . We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Since the tickets were delivered in time for the event with the transfer at 10:24 AM that day, that is why we advised that your order was not eligible for a refund. greenthumb47 , 2022-08-02. He was absolutely fantastic at his job. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. The agent will be able to grant you a refund if your scheduled event has been canceled. Vivid seats has been getting scammy lately. It told me the section of the tickets but not the exact seat numbers. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. I'm very disappointed in Vivid Seats. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Vivid seats fees are fairly standard for the industry, taking a 10% commission on each transaction to the seller. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Unsubscribe easily. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. I purchased tickets to the motley Cre concert in Seattle in 2019. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. We apologize that you didn't receive the tickets you requested, Charlotte. I bought tickets 2 months in advance. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. We added millions of opinions to our database and summarized over a million opinions. I usually stick to stubhub. How do I determine the seat numbers for a ticket listing? From over pricing. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. I feel sorry for other customers who have lost a lot more money than we did. That is a lie. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. I called before the event and after. Vivid Seats - Empowering every fan to get to the live events that shape their most vivid moments and memories. Long story short I never received the parking pass and had to pay in full at the gate. Ticket resale limitations; prohibition; exception. ComplaintsBoard.com is a leading complaint resolution website on the Internet. WRITE REVIEW. Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. I was purchasing 3 tickets and wanted to make sure we are all seated together. I have bought tickets through Vivid Seats for two different concerts. MONTANA FOREIGN LIMITED-LIABILITY COMPANY. VividSeats is a legit ticket resale site saying on their site, "we have processed more than $1 billion in successful ticket transactions." Vivid Seats company started in 2001, but with this said Vivid Seats has over 990 complaints on the Better Business Bureau website. There were no humans to talk to to get my tickets before the event started. Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. After setting up a ticket master account my tickets were sent to me. The buyer is responsible for these costs. She says no digital. Contact Us About The Company Profile For Vivid Seats LLC. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent He reassured me of any concerns I had and was very patient with me. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Vivid Seats Culture | Comparably And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. We understand how this may be upsetting for you. I never received my tickets but was charged for them. Vivid Seats has 450 employees. I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. You can count on usas our fans already know. Providing an exceptional buying experience is something we want all of our fans to experience. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. Overall, my experience was very positive. I don't want $1,500 of Vivid credit for a show that was postponed due to weather, then permanently cancelled due to scheduling conflicts. I had a great experience. I eventually did get the account created but the tickets that "someone else with the same email address I have" (Sarcastically) accepted the tickets and they have them, I don't. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. Great service. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. Worst ticket platform that gives two sh*ts about their customers. It guarantees your tickets will be valid and arrive in time for the event. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) I've had the same issue though my costs aren't that high. Vivid Seats Review: Is it Legit, Reliable or a Scam? A. Amalia G. Today. A. I have knee issues so very kind to help so we don't walk far. No refund offered!! Vivid Seats Review: Sent the wrong tickets - ComplaintsBoard.com Ticket Listing Information 9. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. 2023 Trustpilot, Inc. All rights reserved. I don't expect they are willing to give an apology. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. He said they can't refund anything because they connect 3rd party sellers. This comment was posted by a verified customer. I had a purchase trouble on Vividseats. Send us a DM on social media. We spent $700 and had our experience ruined for really no good reason. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. The goal of Vivid Seats is to offer the best out-the-door-prices for a wide variety of tickets. Call and ask what the service charge is before buying. Vivid charged me 78 dollars for a 30 dollar ticket. But, that won't happen with your company. With the plethora of ticket resell sites, this is one to avoid. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. Business Profile for Vivid Seats LLC - Better Business Bureau We are all set now and appreciate her cheerful assistance. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . New customers can take advantage of this exclusive discount offer! Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Ticket master from now on! Vivid Seats Reviews, Complaints, Customer Service - Revdex.com When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. I will continue to use vivid seats for all my ticket purchases as well as referring them to friends and family.